Privacy Policy
V Tickets (Pty) Ltd
Effective date: 14 April 2026
1. Introduction
At V Tickets, we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile applications, and services.
By using V Tickets, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect and process the following types of personal information:
Personal Information
- Full name
- Email address
- Phone number
- Identification details (if required for certain events)
Account Information
- Login credentials
- Profile details
Transaction Information
- Ticket purchases
- Payment details (processed securely via third-party payment providers)
Event Information (for organisers)
- Event details
- Pricing and ticketing information
Technical Information
- IP address
- Device type
- Browser information
- Usage data and analytics
3. How We Use Your Information
We use your information to:
- Provide and manage our ticketing services
- Process ticket purchases and payments
- Create and manage user accounts
- Enable event creation and management
- Communicate with you (confirmations, updates, support)
- Improve our platform and user experience
- Prevent fraud and ensure platform security
- Comply with legal and regulatory obligations
4. Sharing of Information
We may share your information with:
Service Providers
- Payment processors
- Hosting and infrastructure providers
- Technical and support partners
Event Organisers
- Relevant attendee information for events you purchase tickets for
Legal Authorities
- When required by law or to protect our rights and users
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information from:
- Unauthorised access
- Loss or misuse
- Alteration or disclosure
However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes and enforce agreements
7. Your Rights
In accordance with applicable laws (including POPIA), you have the right to:
- Access your personal information
- Correct or update your information
- Request deletion of your data
- Object to processing in certain circumstances
- Withdraw consent where applicable
To exercise your rights, please contact us at info@vtickets.co.za.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance user experience
- Analyse website traffic
- Personalise content
You can manage cookie preferences through your browser settings.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. International Data Transfers
Your information may be processed or stored outside of your country. We ensure that appropriate safeguards are in place to protect your data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
V Tickets
Email: info@vtickets.co.za
Website: www.vtickets.co.za